Shipping policy

At Pure Wear Collective, we want the experience of ordering sleepwear to feel simple and reassuring from checkout to delivery.

Whether you are refreshing your nighttime wardrobe or choosing comfortable essentials for everyday relaxation, this Shipping Policy explains how orders are processed, how shipping fees are calculated, what delivery estimates mean, and how we handle shipment concerns.

1. Shipping Fees

Our standard shipping structure is:

Merchandise Subtotal Shipping Fee
$10.00 or more Free
Below $10.00 $5.99

The applicable shipping fee will be displayed during checkout before payment is submitted.

Unless otherwise stated, the threshold is calculated using the merchandise subtotal after eligible discounts and before applicable taxes.

2. Order Processing Time

Orders generally require 1–3 business days for processing before dispatch.

Processing may include:

  • Payment confirmation.
  • Order verification.
  • Inventory allocation.
  • Product preparation.
  • Packaging.
  • Shipping label creation.
  • Handoff to the selected carrier.

Business days generally exclude weekends and applicable holidays.

Orders placed during promotional events, seasonal shopping periods, or unusually high order volume may require additional processing time.

3. Estimated Delivery Time

After dispatch, standard delivery is generally estimated at 5–10 business days.

The overall estimated timeline is approximately:

  • Processing: 1–3 business days.
  • Transit: 5–10 business days after dispatch.

These are estimates rather than guaranteed delivery dates. Actual delivery may depend on destination, carrier operations, weather, transportation conditions, and other circumstances.

4. Shipping Destinations

Shipping availability is determined by the destinations offered during checkout.

Customers should verify that the delivery address is complete and serviceable before submitting an order.

If a destination cannot be served, we may contact the customer to discuss available options or cancel the affected order and initiate an appropriate refund.

5. Order Confirmation and Tracking

After an order is successfully placed, customers may receive an order confirmation by email.

Once the package is dispatched and tracking information becomes available, a shipping notification may be sent to the email address provided at checkout.

Tracking information may not show movement immediately after label creation. Carrier systems sometimes require additional time to register the first physical scan.

6. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Please verify:

  • Recipient name.
  • Street number and street name.
  • Apartment or unit number.
  • City.
  • State.
  • ZIP code.
  • Contact details, where requested.

If you discover an error, contact [email protected] immediately.

We will make reasonable efforts to correct an address before dispatch, but changes cannot be guaranteed after fulfillment has begun or a package has been transferred to a carrier.

7. Packaging

We make reasonable efforts to package men's sleepwear in a manner intended to protect garments from ordinary transportation conditions.

Customers should inspect the package upon arrival and retain packaging materials if a damage or fulfillment concern needs to be reported.

8. Delays and Carrier Disruptions

Delivery may be affected by:

  • Severe weather.
  • Carrier network interruptions.
  • Transportation congestion.
  • Public holidays.
  • Incomplete or incorrect addresses.
  • Remote delivery locations.
  • Security inspections.
  • Other circumstances outside our reasonable control.

If tracking remains unchanged for an extended period or a shipment appears delayed, contact us with your order number. We will review available shipment information and, where appropriate, coordinate with the carrier.

9. Lost or Missing Packages

If tracking indicates delivery but the package cannot be located, customers should first check:

  • The delivery area.
  • Mailroom or parcel locker.
  • Household members.
  • Building management or reception.
  • Any carrier delivery photograph or location note.

If the package remains missing, email [email protected] with your order number and a description of the issue.

We will review the available information and determine an appropriate next step under applicable law and our order records.

10. Damaged Packages

If a package arrives torn, wet, crushed, or otherwise damaged, please photograph the outer packaging, shipping label, and affected merchandise.

Contact us preferably within 7 calendar days after delivery.

For confirmed shipping damage, we will review the evidence and provide an appropriate resolution, which may include replacement or refund.

11. Split Shipments

In some circumstances, items from the same order may be dispatched separately because of inventory or fulfillment considerations.

If this occurs, tracking information may be provided separately for each shipment.

Customers will not be charged an additional shipping fee merely because an order is divided into multiple packages, unless a separate charge was clearly disclosed and accepted at checkout.

12. Taxes and Additional Charges

Applicable sales taxes may be calculated and displayed at checkout based on the transaction and relevant tax rules.

Any shipping charge applicable to the order will be disclosed before payment.

13. Shipping Policy Updates

We may revise shipping methods, delivery estimates, or operational procedures as needed.

The version posted on the website will apply prospectively, subject to applicable law and the terms governing completed orders.

14. Shipping Support

THF CAPITAL LLC
296 24th Ave
Vero Beach, FL 32962
United States

Contact Person: ERIKA MARISSA GREEN
Email: [email protected]
Website: https://www.purewearcollective.shop/