Refund policy

At Pure Wear Collective, we believe that comfortable sleepwear is an important part of everyday well-being. Whether you are winding down after a demanding day, enjoying a quiet weekend morning, or settling into a restful evening, the right pajamas should provide comfort, ease, and a pleasant wearing experience.

We want every customer to feel confident when ordering from our store. This Return and Refund Policy explains the conditions under which men's sleepwear may be returned, how refunds are processed, and what customers can expect when an order arrives damaged, defective, or different from what was purchased.

Our policy is designed to provide a transparent process while respecting applicable Florida and federal consumer protection requirements.

1. Return Eligibility

Customers may request a return within 30 calendar days from the date the order is delivered.

To qualify for a standard return, merchandise should satisfy the following conditions:

  • The item is unworn, unwashed, and unused.
  • The garment remains in its original condition.
  • Original tags, labels, packaging, and included accessories are retained where applicable.
  • The item is free from stains, odors, makeup, detergent residue, pet hair, or other signs of wear.
  • The customer provides a valid order number or other reasonable proof of purchase.

Because sleepwear is clothing intended for close contact with the body, hygiene and product condition are important considerations. Items that have been worn, washed, or altered may not qualify for a change-of-mind return, except where required by applicable law or approved as an appropriate remedy.

2. Items That May Be Ineligible for Standard Returns

A return may be declined or subject to further review if:

  • The garment has been worn, washed, or used.
  • Tags or essential product components are missing.
  • The item has been altered, repaired, or modified after delivery.
  • The garment is returned with stains, damage, strong odors, or other conditions inconsistent with an unused product.
  • The return request is submitted after the 30-day period.
  • The product is a personalized or specially modified item, if such products are offered.

These conditions do not limit any mandatory rights available to customers under applicable law.

3. How to Start a Return

To request a return, email:

[email protected]

Please use the subject line:

Return Request – [Order Number]

Include the following details:

  1. Full name associated with the order.
  2. Order number.
  3. Product name and quantity.
  4. Date of delivery, if known.
  5. Reason for the return.
  6. Photographs of the item, if the request concerns damage, a defect, or an incorrect product.

Our customer service team will review the request and provide instructions concerning eligibility, packaging, and the appropriate return destination.

Please do not mail merchandise before receiving return instructions. This helps prevent delivery confusion and unnecessary processing delays.

4. Damaged, Defective, or Incorrect Merchandise

We understand that receiving sleepwear with a damaged seam, a faulty closure, an unexpected product variation, or an incorrect size or item can be disappointing.

If your order arrives damaged, defective, incomplete, or materially different from the product ordered, please contact us as soon as reasonably possible, preferably within 7 calendar days after delivery.

Please provide:

  • Your order number.
  • A clear description of the issue.
  • Photographs showing the affected area.
  • Photographs of the product label and packaging, where relevant.

After reviewing the circumstances, we may offer an appropriate resolution, including:

  • Replacement merchandise, subject to availability.
  • A refund to the original payment method.
  • A partial refund where appropriate and accepted.
  • Another reasonable remedy agreed upon by the customer and Pure Wear Collective.

For a confirmed defect, shipping damage, or fulfillment error, we will provide return instructions and will not require the customer to pay ordinary return shipping costs for the approved remedy, except where applicable law permits otherwise.

5. Change-of-Mind Returns

If you decide that a garment is no longer needed, prefer another style, or selected the wrong size, you may request a return within the stated return period, provided the item meets the eligibility requirements.

For approved change-of-mind returns:

  • The customer is responsible for return shipping costs.
  • Original shipping charges, if any, are generally non-refundable.
  • Items must be securely packaged to prevent damage during transportation.
  • Customers should retain the return tracking number until the process is completed.

Any applicable adjustment to a refund will be communicated before the refund is finalized.

6. Size and Fit Considerations

Men's sleepwear may vary in fit depending on garment design, fabric composition, cut, and product construction.

Customers are encouraged to review the available size chart and product measurements before ordering.

If a garment does not fit as expected, contact us to request a return or exchange. Standard eligibility conditions apply to preference-based returns.

A sizing concern does not remove any rights relating to a product that was materially misdescribed or incorrectly fulfilled.

7. Refund Processing

After an approved return is delivered to our designated return facility, the merchandise will be inspected for condition and completeness.

Approved refunds will generally be initiated within 5–10 business days after receipt and completion of the return review.

Refunds are normally issued to the original payment method unless another method is legally required or mutually agreed upon.

The time required for the refund to appear in your account depends on your payment provider, card issuer, bank, or financial institution. Those external processing periods are outside our direct control.

8. Partial Refunds

A partial refund may be considered when:

  • An item is returned with missing tags or included components.
  • The product shows use or damage beyond ordinary inspection.
  • The returned condition materially differs from the condition described in the approved return request.
  • The customer accepts a partial refund as a resolution to a documented concern.

Any adjustment will be assessed individually and explained transparently. We will not apply arbitrary deductions that conflict with applicable law.

9. Exchanges and Replacements

Customers may contact us to request an exchange for another available size or style.

Exchange requests are subject to inventory availability and return eligibility.

If the requested alternative is unavailable, we may discuss a refund or another mutually acceptable resolution.

For a confirmed incorrect or defective item, we will review the issue separately from ordinary preference-based exchanges.

10. Order Cancellations

If you need to cancel an order, please contact us as quickly as possible.

We will make reasonable efforts to cancel orders that have not entered fulfillment. Once an order has been packed, dispatched, or transferred to a carrier, cancellation may no longer be possible.

If cancellation is no longer available, customers may submit a return request after delivery, subject to the applicable conditions.

11. Payment Disputes

If you have a concern about a charge, refund, delivery, or product condition, we encourage you to contact us first at [email protected].

We will review relevant order information and communications to help address the issue.

Nothing in this section restricts your lawful right to contact your card issuer, payment provider, or appropriate consumer protection authority.

12. Florida Consumer Protection

This Policy is intended to operate consistently with applicable Florida and federal consumer protection requirements, including the Florida Deceptive and Unfair Trade Practices Act, Sections 501.201–501.213, Florida Statutes.

No provision of this Policy is intended to waive a right or remedy that cannot legally be excluded.

13. Return Contact Details

THF CAPITAL LLC
296 24th Ave
Vero Beach, FL 32962
United States

Contact Person: ERIKA MARISSA GREEN
Email: [email protected]
Website: https://www.purewearcollective.shop/