Privacy policy
Pure Wear Collective respects the privacy of visitors and customers. We recognize that shopping online involves sharing personal information, and we take that responsibility seriously.
This Privacy Policy describes what information may be collected through our website, how it is used, when it may be shared, how it is protected, and what choices may be available to individuals.
This Policy applies to information collected through https://www.purewearcollective.shop/ and related customer service communications.
1. Information We Collect
The information we collect depends on how you interact with our website.
A. Information Provided Directly by Customers
When you place an order, contact customer service, or request a return, you may provide:
- Full name.
- Billing address.
- Shipping address.
- Email address.
- Telephone number, if supplied.
- Order number and purchase history.
- Product selections, sizes, quantities, and transaction details.
- Return or refund information.
- Customer service messages and correspondence.
- Other information voluntarily included in your communication.
We seek to collect information reasonably related to completing transactions, providing customer service, and operating our website.
B. Payment Information
Payments may be handled by third-party payment processors.
Depending on the payment method, we may receive transaction status, payment confirmation, transaction identifiers, billing details, and limited payment method information.
Full payment card credentials are generally handled by the relevant payment provider rather than stored directly by Pure Wear Collective.
Customers should review the privacy and security terms of the payment service they use.
C. Automatically Collected Information
When visitors browse our website, certain technical information may be collected automatically, including:
- IP address.
- Browser type and version.
- Device type and operating system.
- Pages viewed.
- Referring website or source.
- Date and time of access.
- Website interaction information.
- Diagnostic and performance information.
This information helps us maintain website functionality, understand visitor activity, identify technical problems, and improve the shopping experience.
D. Cookies and Similar Technologies
Our website or service providers may use cookies, pixels, local storage, and similar technologies to support:
- Shopping cart operations.
- Checkout functionality.
- Session continuity.
- Security and fraud prevention.
- Website analytics.
- User preferences.
- Performance measurement.
- Advertising measurement, where enabled.
You may manage cookies through your browser settings or available website controls. Disabling certain technologies may affect features such as cart retention or checkout.
2. How We Use Personal Information
We may use personal information for the following purposes.
Order Administration
To confirm purchases, process payments, prepare merchandise, arrange delivery, send order updates, and maintain transaction records.
Customer Support
To answer questions about men's sleepwear, sizing, garment details, order status, delivery, refunds, and other shopping concerns.
Returns and Refunds
To verify purchases, assess return eligibility, review product issues, process approved refunds, and maintain appropriate records.
Website Improvement
To evaluate website performance, improve navigation, troubleshoot errors, and make the online shopping experience more convenient.
Security and Fraud Prevention
To detect suspicious transactions, reduce unauthorized activity, protect payment operations, and safeguard website systems.
Transactional Communications
To send order confirmations, shipping notices, refund updates, service messages, and important policy information.
Marketing Communications
Where promotional messages are offered and permitted, we may use contact information to communicate store updates or product-related information. Customers may opt out through available unsubscribe mechanisms or by contacting us.
Legal and Compliance Purposes
To comply with applicable laws, respond to lawful requests, preserve necessary records, and protect legal rights.
3. How Information May Be Shared
We may share information with selected categories of recipients when reasonably necessary to operate our business.
Service Providers
These may include:
- Payment processors.
- E-commerce and order management providers.
- Website hosting services.
- Shipping carriers.
- Fulfillment partners.
- Customer service platforms.
- Security and fraud prevention providers.
- Analytics services.
Such providers may process information to perform services on our behalf, subject to applicable contractual and legal requirements.
Delivery Partners
We may provide a recipient's name, shipping address, and necessary contact information to a carrier or fulfillment partner so that purchased merchandise can be delivered.
Legal and Regulatory Requests
Information may be disclosed when required by law, valid legal process, or lawful governmental request, or when reasonably necessary to protect the rights, property, or safety of the business, customers, or others.
Business Transactions
If THF CAPITAL LLC undergoes a merger, restructuring, financing, sale, or transfer of business assets, relevant information may be transferred as part of that transaction, subject to applicable legal requirements.
We do not authorize service providers to use customer information for unrelated purposes merely because they receive it in connection with our services.
4. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, including:
- Order administration.
- Customer service.
- Accounting and transaction records.
- Returns and refunds.
- Fraud prevention.
- Dispute resolution.
- Legal and regulatory compliance.
Retention periods may vary depending on the record type and applicable legal requirements.
When information is no longer required, we will take reasonable steps to delete, de-identify, or securely dispose of it, subject to lawful retention obligations.
5. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
No website, electronic transmission, or storage system can be guaranteed to be completely secure. Customers should protect their email accounts, use secure devices, and avoid transmitting sensitive payment credentials through ordinary email.
Where applicable, security incidents involving confidential personal information will be handled in accordance with Florida Statutes Section 501.171 and other relevant legal requirements.
6. Florida Privacy Rights
Depending on the circumstances and statutory applicability, Florida residents may have certain rights concerning personal information.
Where applicable, these rights may include:
- Requesting access to certain personal information.
- Requesting correction of inaccurate information.
- Requesting deletion of eligible personal information.
- Obtaining information about certain processing activities.
- Exercising applicable opt-out rights.
- Submitting a privacy request and receiving a response as required by law.
Florida's Digital Bill of Rights, Sections 501.701–501.722, Florida Statutes, applies only to businesses and processing activities that meet the statute's requirements.
This Policy does not represent that every statutory right applies to every customer or transaction.
To submit a privacy inquiry, email:
Subject line: Privacy Request
We may request reasonable information to verify identity and protect customer records before responding.
7. Children's Privacy
Our website is intended for general shopping use and is not directed toward children under 13.
We do not knowingly seek to collect personal information from children under 13 without legally required authorization.
If we learn that personal information has been collected improperly from a child, we will take reasonable steps to address the situation.
Parents or guardians who believe a child has submitted information may contact us.
8. Third-Party Websites
Our website may contain links to payment providers, social media platforms, or external websites.
Those services operate independently and may maintain their own privacy policies and data practices.
Pure Wear Collective does not control the privacy practices of independent third parties. Visitors should review the relevant policies before submitting information to external services.
9. Marketing Preferences
If promotional emails are offered, recipients may unsubscribe using the link provided in the message or contact [email protected].
Opting out of marketing messages does not prevent us from sending necessary transactional communications relating to an existing order, refund, security matter, or legal notice.
10. Information Processed in the United States
Our business is located in Florida, United States.
If you access the website from another country, information may be processed in the United States or other locations where our service providers operate.
Where applicable, we will handle information in accordance with relevant legal obligations.
11. Changes to This Policy
We may update this Privacy Policy to reflect changes in our business practices, website features, technology, or legal obligations.
The revised version will be posted on the website with an updated effective date. Material changes may also be communicated through appropriate notices where required.
12. Privacy Contact
THF CAPITAL LLC
296 24th Ave
Vero Beach, FL 32962
United States
Contact Person: ERIKA MARISSA GREEN
Email: [email protected]
Website: https://www.purewearcollective.shop/