Contact information
Pure Wear Collective believes that good customer service should be approachable, clear, and helpful.
Whether you have a question about a men's pajama set, need clarification about sizing, want to check a shipment, or require assistance with a return, we welcome your inquiry.
Official Business Information
Store Name: Pure Wear Collective
Website: https://www.purewearcollective.shop/
Legal Business Name: THF CAPITAL LLC
Business Address:
296 24th Ave
Vero Beach, FL 32962
United States
Return Address:
296 24th Ave
Vero Beach, FL 32962
United States
Contact Person: ERIKA MARISSA GREEN
Customer Service Email: [email protected]
Customer Support Email
For all customer service inquiries, please contact:
To help us identify your transaction quickly, please include your order number whenever your inquiry relates to a purchase.
Areas of Assistance
Our customer service team can assist with:
- Product descriptions and general product questions.
- Men's sleepwear styles and sizing inquiries.
- Order confirmation and fulfillment questions.
- Shipping status and tracking concerns.
- Address correction requests before dispatch.
- Return and refund requests.
- Damaged, defective, or incorrect merchandise.
- Missing items or order discrepancies.
- Privacy-related inquiries.
- Website policy questions.
Suggested Email Subject Lines
For easier identification, customers may use:
- Order Inquiry – [Order Number]
- Shipping Question – [Order Number]
- Return Request – [Order Number]
- Refund Follow-Up – [Order Number]
- Damaged Item – [Order Number]
- Size or Fit Question
- Privacy Request
- General Inquiry
Customer Service Correspondence
Please describe your concern clearly and include relevant photographs or order documentation where appropriate.
We aim to review inquiries within a reasonable period. Response times may vary during weekends, holidays, promotional periods, or unusually high inquiry volume.
Official Contact Details
THF CAPITAL LLC
Attn: ERIKA MARISSA GREEN
296 24th Ave
Vero Beach, FL 32962
United States
Email: [email protected]
Website: https://www.purewearcollective.shop/